6 Ways Contact Center Technology is Changing
The way we engage with clients is constantly changing, evolving and improving. The Cloud refers to a combination of software and services that run over the internet, instead of locally on a computer. This means that necessary data and services can be accessible from basically anywhere and from any device with an internet connection.
But contact center technology doesn’t stop with the Cloud. Here are the top 6 technologies that are going beyond the Cloud that are changing the contact center approach to customer service and engagement.
Journey Mapping | Pro-active Engagement | ||
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Predictive Routing | AI Powered Workforce Management | ||
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Conversational AI & Blended AI | Escalation to Desktop Sharing, Video & Augmented Reality | ||
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