About Us
Interact Strategies helps organizations design, operate, and evolve complex CX and engagement environments where reliability, adaptability, and accountability matter over time.
We partner with organizations operating in regulated and mission-critical contexts, including crisis response services, public services, and enterprise environments. In these environments, CX is not theoretical. It must be dependable, adaptable, and accountable long after go‑live.
How We Operate
For more than two decades, Interact Strategies has worked at moments of scale, transition, and risk, where technology decisions carried real operational and human consequences.
We operate independently by design. Unbound by a single vendor or platform agenda, we help clients evaluate tradeoffs, make informed decisions, and design environments that can evolve without disruption. Our role is not simply to implement technology, but to bring judgment, execution depth, and continuity grounded in real operating experience.
Innovation matters when it strengthens resilience.
Experience That Shapes Our Judgment
- Our perspective is shaped by direct ownership of complex CX initiatives at moments where scale, reliability, and accountability mattered.
- Designing and operating systems that supported rapid growth through acquisition and post‑acquisition transition in high‑volume e‑commerce environments
- Designing, building, and supporting the first unified 988 crisis platform, followed by its migration to cloud‑based architectures as national scale and resilience requirements evolved
- Applying advanced data and personalization techniques to CX and sales environments well before such approaches became standard practice in contact centers
- Leading rapid CX scale under crisis conditions, including the transition of well over 1,000 agents, supervisors, and managers across multiple organizations in under 30 days, while maintaining service continuity
These experiences inform how we design, execute, and remain accountable today.
Leadership, Accountability, and Continuity
Interact Strategies is structured to ensure senior‑level involvement, continuity, and clear accountability across every engagement.
Clients work with experienced practitioners supported by multidisciplinary teams spanning strategy, architecture, and delivery. Accountability is organizational, not individual, and extends across the full lifecycle of the work.
From Experience to Platform Innovation
Those experiences revealed recurring gaps in how technology is procured and delivered. While our focus has not changed, delivery methods have.
We responded by building a cloud-native execution framework designed to support faster delivery while preserving governance, operational ownership, and accountability.
Testimonials
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Jody DeMilia
In under 2 weeks, Jody DeMilia, Director of Contact Center Applications and Analytics at Vibrant Emotional Health, and Francois Veyrat, President of Interact Strategies, transformed the entire center to a remote workforce.
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Lou Orsi
Lou Orsi, VP of Operations and Customer Service for Accommodations Plus International (API), has been with the company for more than 10 years. Early on in his career, he was tasked with creating a Gold Standard of contact centers. Here’s how he did it.
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Gary Porto
“I Wanted a Partner Who Was Able To Install the Solution, then Adapt it to Our Changing Needs”
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George Bevensee
“It Was a Huge Step that Modernized our Center“
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Tarn Jones
We interviewed Tarn Jones of CHEMTREC before the COVID-19 lockdown to find out how he modernized the organization’s 24/7 contact center.
A Working Relationship
Interact Strategies works best as a long‑term partner grounded in trust, context, and shared responsibility.