Customer Experience Solutions for the Retail Industry
At Interact Strategies, we design, implement and support integrated cloud and premises customer experience solutions by enabling customer care centers of all sizes to provide faster response time, improved service and higher quality interactions with the communities they serve.
We have extensive experience providing omnichannel eco-systems and robust customer experience solutions for retailers, e-commerce companies, and consumer product enterprises alike. We focus on replicating your unique brand and culture for an unmatched customer experience.
Clients and business leaders realize that typical customer care applications 
provide subpar experiences. Modern omnichannel interactive solutions differentiate a business from others and offer clients better customer care. This increases satisfaction, improves retention rates and drives repeat business.
Using our personalized approach to improve first-call resolution rates, reduce average call time, and more importantly, improve customer retention. Interact Strategies’ contact center applications enable your customer care center with dashboards and tools so that your staff can engage with your clients, seamlessly transition to their channel of choice, and respond more efficiently to provide better overall client experiences across all channels.
Interact Strategies can provide assistance with: |
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| · Customer experience management | · Machine learning |
| · Omnichannel customer care | · Google analytics integration |
| · Self help and chatbots | · Artificial Intelligence (AI) and blended AI |
| · Just-in-time dialing | · Cross brand experience |
| · Customer relationship management | · Multimodal interaction – switch from chat to call, SMS, & e-mail |
| · Service and process automation | · Internet of Things (IoT) and generic alert processing |
An omnichannel customer brand experience
Clients may connect with your business through multiple means. They may simply visit one of your locations or a website. They may also reach out via social media, telephone, a chat platform, e-mail or even by mail.
Omnichannel customer experience solutions help you respond better and empower your staff to provide a truly integrated customer experience – with the ability to record, assess and analyze each interaction.
Omnichannel retail can only be complemented with omnichannel support for an end-to-end brand experience.
Branding is a culture
Customer support is critical when it comes to your brand. Each time a customer interacts with your organization is an opportunity to communicate your brand’s image. These experiences influence future purchase decisions.
Whether it’s through Yelp, Amazon or other crowd-sourced review sites, your image and ultimately sales results will be affected by what people say about you. Positively connecting with customers can translate into invaluable customer feedback and ratings online.
Don’t let your potential and current clients get lost in the crowd – Interact Strategies can help you find them.
