Uncategorized

What is the real cost of systems down? Top 4 Ways System Downtime Impacts a Company For companies, there isn’t anything worse then having systems go down during peak hours. Data from the

According to “Understanding Customers” by Ruby Newell-Legner, a typical business only hears from 4% of its dissatisfied customers. 91% of those dissatisfied customers will not willingly do business with that company again..

Meet the needs of your community – They are “omnichannel living.” Your organization can service them on any channel they are using. Seamless customer interactions are something that every business should strive for. We’re living in an “omni-channel” world.

No matter what size your business is, you know that client satisfaction is tied to repeat business and your company’s reputation. The challenge is that technology is obsolete the day you buy it. With Interact Strategies, patches and upgrades happen seamlessly.

Today customers want answers in their preferred channel. That means Twitter, Facebook, LinkedIn, Google+, forums and more. With social media the call center has a big opportunity to prove its value. As the web becomes an increasingly important customer channel call center…

Your organization relies on charitable contributions, volunteer efforts from individuals who believe in your cause and grant funding.  Technology has made it possible to connect in many ways, and Interact Strategies omnichannel contact center solutions can help your donors and clients…

From a single phone number or a name and address retrieve up to 66 pieces of information from a database of 200 million records: