Uncategorized
-
Unlocking International Presence: The Power of Multilingual Customer Service
How architecture, governance, and operating models enable international CX expansion without increasing risk or complexity.
Architecture Architecture & Integration Strategy -
988 Auto-answer feature
What does the auto-answer feature do? When a 988 call gets routed to a crisis center, counselors need to accept the interaction in a timely manner by pressing 1, or the interaction can be missed/rerouted. That’s why Interact Strategies has built the Auto-Answer Notification which eliminates the need for a user press 1. Then what…
-
Unlocking the Power of ChatGPT: Next-Gen AI Solutions by Interact Strategies
On March 1st, OpenAI introduced the ChatGPT API for developers, and we are poised for our next AI project.At INTERACT STRATEGIES, we are no strangers to the world of AI and machine learning, with our initial project dating back to 2009. Our early venture involved ChatGPT, where a bot learned how specific sales representatives were…
ChatGPT -
Post-Interaction Surveys: Top 10 Pitfalls to Avoid & Best Practices
In an era where customer experience reigns supreme, companies are constantly seeking ways to gain insight into the experiences of the people they serve.
interact strategies post-call post-call survey post-interaction post-interaction survey Top 10 Best Practices for Post-Call Surveys Top 10 Best Practices for Post-interaction Surveys Top 10 Mistakes to avoid when using Post-Call Surveys Top 10 pitfalls to avoid when using Post-Call Surveys Top 10 Mistakes to avoid when using Post-interaction Surveys -
How leading CX organizations are integrating outbound dialer to their reach-out campaigns
Contact centers are technology-driven and the most successful companies utilize
genesys cloud outbound dialer outbound dialing reach-out campaigns -
Transforming the Unified Desktop into an Intelligent Desktop
CX 101 – Agents communicate with emotions! They are the brand representatives for your company. Simplifying their work and eliminating unnecessary frictions between systems will
-
Top 5 Customer Service complaints and what to do about them!
Could some of your clients be frustrated by the customer service they receive? Customers today have higher expectations than ever and
-
Conversational AI Demystified
There is a lot of exciting talk about conversational AI these days and we want to leverage it. Although currently, just 15% of enterprises claim they are using some form of AI, 31% said it is on the agenda for the next 12 months (Source: Adobe). Marketing is changing and it’s important to not be left behind.So let’s look a…
-
Tips & Tricks for Managing Remote Employees
Managing remote employees can present a large array of challenges. Read on to learn more about some of the common challenges faced by remote employees and how they can be overcome.
-
Interact Strategies Leads the Way in Shifting Contact Centers to All Remote Agents
It was a pleasure to interview Francois, on how