Workforce

  • Volunteer Scheduling in Crisis and Support Environments

    Volunteer Scheduling in Crisis and Support Environments

    Patterns and considerations for scheduling volunteer-based workforces in mission-critical contact center operations.

    Operations & Compliance
    Crisis / 988 Operations Use Cases & Patterns Workforce
  • Reducing Agent Stress

    Reducing Agent Stress

    Practical approaches to reducing agent stress while maintaining performance in demanding, high-stakes CX environments.

    Operations & Compliance
    CX Strategy & Operations Operations Strategy Workforce