Interact Strategies Cloud Bridge CX™

Cloud bridge CX is a platform designed to extend the capabilities of the our client’s Cloud CX infrastructure. It is a rapid development interface that combines pre-formatted connectors to various CX platforms with a market place of applications, AI services and APIs built and curated by Interact Strategies.

The issue

A cloud CX platform limits our customers to the set of features and access their provider and environment offers out of the box.

The Solution

Cloud Bridge CX™ allows for a virtually unlimited range of use cases without requiring a team of developers nor a complex and long implementation.

Cloud bridge CX™ is offered as a managed service in Interact Strategies AWS Cloud infrastructure deployed in the same region as your CX Cloud environment.

CX Event API endpoints

Disconnect event
Connect event
Missed interaction event
Digital message send and receive event
User status change notification event
Interaction in queue event
Conference and transfers events

Orchestration

Tasks automation
AI, data analysis and outcome management
Synchronous and asynchronous processing

Secure access to ANY consumer

REST API
WebSocket
WebServices
GraphQL

Systems integration

Exchange CX data with application on pickup, disconnect time, user status change, …
Live feed of interaction data, CRM, EHR, ERP, …
Synchronize statuses with other Contact Centers and presence driven applications