Crisis Centers serve diverse communities beyond 988, each with unique needs and challenges. We recognize the complexity of integrating multiple programs into streamlined operations.
Whether you are responding to emergencies, collaborating with PSAT and dispatch, or managing 988 calls, we understand your requirements and have developed effective solutions.
Assisting You in Your Journey - Our Maturity Model
Over the past decade, we’ve witnessed the evolution of many centers from inception to innovation. We’ve supported you through each phase of growth. Today, no matter where you are on your journey,
CloudBridgeCX for Crisis Centers
Interact Strategies has accumulated a decade of operational knowledge and has developed technology solutions for crisis centers of all sizes.
We listened and created a suite of Apps, APIs, Integrations and Tools for Crisis Centers.
Our Crisis Center Solutions
Interact Strategies has built a solution for calls that cannot wait. Even if all your staff is on active calls, our dashboard allows for your counselors to be alerted both visually and audibly, while the emergency interaction is waiting beyond your defined threshold. Responders can pick up the interaction regardless of their status, even if they are already on a call.
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AI Powered Analytics
Actionable Insights into Center Operations
Emotion Detection
Emotion detection, commonly known as opinion mining, involves examining text or speech to uncover the underlying emotional tone. This method employs artificial intelligence (AI) and natural language processing (NLP) to assess the sentiments expressed by customers during their interactions.
Empathy Analytics
Shifting from cost and efficiency to prioritizing experience hinges on empathy—understanding the perspectives of callers, staff and volunteers. This approach allows organizations to transform their operations. Our technology also assesses the empathy levels of your counselors and call takers.
Real-Time Alerting
Establish instant notifications that rely on metrics such as queue status, user activity, conversation details, and presence. Utilize the Interact Strategies and CloudBridgeCX dashboard to deliver clear visual and audible notifications for effective action
Transcriptions
Leverage transcript to gain deeper insights into voice interactions, enhancing training and feedback for call center staff while also identifying business challenges.
