Cloud Migration Services - Interact Strategies

The cloud migration challenges

Feature set from current environment does not match the new environment
Custom work also needs to be rebuild
Complex projects can take weeks or months

The Solution: Cloud Bridge CX™

A cloud native systems integration and orchestration service
Build to open doors, to & from, places where no access was available
A suite of APIs and libraries
A set of templates ready to use and fit to each client’s specific needs

Create applications, integrations and extensions in days instead of weeks or months

Interact Strategies’ differentiator is its services as well as our cloud migration process. Our services are employee-centric and not solely based on the solutions and features. Our services are built on our unique 3-phase implementation plan and 3-part engagement approach.

The 3 Phases of cloud migration services: Walk, Run, Fly

The 3-phase approach ensures the success of organizations migrating to the Cloud.

Phase 1: Walk

Migrate and optimize core contact center environment to a Contact Center Cloud without loss of functionality.

Phase 2: Run

Enhance customer channels, develop context-based next best actions, define performance metrics and expand employee engagement.

Phase 3: Fly

Differentiate by applying data, machine learning and Artificial Intelligence (AI) to optimize and personalize every engagement and improve response time.

3-Part Delivery of Successful Engagement:
Interact Strategies’ service delivery model is built on a 3-part service engagement.

Part 1: Envision and Planning

Assist clients with their vision and capture pain points, identify gaps between present and future state to suggest project phases.

Part 2: Build and Migrate

Actively engage clients with our shared success model approach. During this phase, the desired outcome is realized and knowledge is transferred for smooth migration.

Part 3: Successful Engagement

Ensure clients’ ongoing success with our post-implementation services tailored for cloud velocity. They include continuous engagement, advisory services, direct access to certified professionals and built-in consulting hours.

Migrate to the cloud the Interact Strategies’ way!

A simple 3-phase & 3-part approach to cloud migration services and service engagement that guarantees success.