What does the auto-answer feature do?

When a 988 call gets routed to a crisis center, counselors need to accept the interaction in a timely manner by pressing 1, or the interaction can be missed/rerouted.

That’s why Interact Strategies has built the Auto-Answer Notification which eliminates the need for a user press 1.

Then what happens?

When the call is answered and connected to a counselor, the digit 1 is automatically “pressed”, thus:

1. Preventing the call from appearing as abandoned.
2. Preventing the call from being rerouted to a secondary site.
3. Improving your local center answer rate.

What does this all mean?

1. A guarantee that when a call is answered it is connected with the help seeker.
2. An improvement of your local center answer rate.
3. Time stamping of the call within a second from answering.

Most importantly: Improvement of response time and the overall help- seeker experience.

 

Want to learn more about 988? Click the hyperlinks below to view our other articles on the topic?

1. The National Suicide Prevention the Lifeline is slated to officially evolve into a three-digit dialing code: 988

2. Crisis Center Solutions