The COVID-19 pandemic has drastically impacted how many industries function from day-to-day. Although, call centers have continually grown with the passage of time and evolution of technology, COVID-19 threw

Could some of your clients be frustrated by the customer service they receive? Customers today have higher expectations than ever and

Managing remote employees can present a large array of challenges. Read on to learn more about some of the common challenges faced by remote employees and how they can be overcome.

According to “Understanding Customers” by Ruby Newell-Legner, a typical business only hears from 4% of its dissatisfied customers. 91% of those dissatisfied customers will not willingly do business with that company again..