How leading CX organizations are integrating outbound dialer to their reach-out campaigns
Contact centers are technology-driven and the most successful companies utilize
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Beyond the Cloud
6 Ways Contact Center Technology is Changing The way we engage with clients is constantly changing, evolving and
Conversational AI Demystified
There is a lot of exciting talk about conversational AI these days and we want to leverage it. Although currently, just 15% of enterprises claim they are using some form of AI, 31% said it is on the agenda for the next 12 months (Source: Adobe). Marketing is changing and it’s important to not be left behind.So let’s look a[…]
Interact Strategies Leads the Way in Shifting Contact Centers to All Remote Agents
It was a pleasure to interview Francois, on how
Omnichannel Living – A Simple Shift for Your Organization
Meet the needs of your community – They are “omnichannel living.” Your organization can service them on any channel they are using. Seamless customer interactions are something that every business should strive for. We’re living in an “omni-channel” world.