There is a lot of exciting talk about conversational AI these days and we want to leverage it. Although currently, just 15% of enterprises claim they are using some form of AI, 31% said it is on the agenda for the next 12 months (Source: Adobe). Marketing is changing and it’s important to not be left behind.So let’s look a[…]

Stress shouldn’t be seen as a normal part of working as a contact center agent. Agent stress is a big concern as it’s just a catalyst to other problems. Stress often leads to reduced performance, an unhappy work environment, increased

It was a pleasure to interview Francois, on how

What is the real cost of systems down? Top 4 Ways System Downtime Impacts a Company For companies, there isn’t anything worse then having systems go down during peak hours. Data from the

Meet the needs of your community – They are “omnichannel living.” Your organization can service them on any channel they are using. Seamless customer interactions are something that every business should strive for. We’re living in an “omni-channel” world.