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Author: Kimberly Neal

Interact Strategies Leads the Way in Shifting Contact Centers to All Remote Agents

Posted on by Kimberly Neal

It was a pleasure to interview Francois, on how

What is the Real Cost of Systems Down?

Posted on by Kimberly Neal

What is the real cost of systems down? Top 4 Ways System Downtime Impacts a Company For companies, there isn’t anything worse then having systems go down during peak hours. Data from the

Omnichannel Living – A Simple Shift for Your Organization

Posted on by Kimberly Neal

Meet the needs of your community – They are “omnichannel living.” Your organization can service them on any channel they are using. Seamless customer interactions are something that every business should strive for. We’re living in an “omni-channel” world.

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  • Unlocking International Presence: The Power of Multilingual Customer Service
  • 988 Auto-answer feature
  • Unlocking the Power of ChatGPT: Next-Gen AI Solutions by Interact Strategies
  • Post-Interaction Surveys: Top 10 Pitfalls to Avoid & Best Practices
  • How leading CX organizations are integrating outbound dialer to their reach-out campaigns

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