What is a cloud infrastructure?
A Cloud infrastructure is comparable to the typical data center. It is provided over the Internet with a pay-as-you-go model. The Cloud virtualizes storage, compute resources and security to provide access as needed and on-demand regardless of fluctuations in need or bursts.
Typical benefits include:
- Fast deployment
- Outsourced and managed security
- Low maintenance
- Standardization of distributed enterprises
- Enablement of remote workers
Beyond the cloud, the sky is the limit!
Additionally the Cloud has enabled technology inspired by science fiction movies. In the Cloud, data is called “Big Data” and resides unstructured in “Data Lakes” and is ready to be processed by technology powered by quantum processors and neural networks. As a result the Cloud has changed the way contact center do business with new tools powered by Artificial Intelligence, Natural language and Machine learning.
Migrating to the cloud is the first step of your journey.
As a technology aficionado, Interact Strategies, has renewed its mission to help contact center not only migrate to the cloud but leverage every bit of it with algorithms that create value for its clients.
Let us guide you through this process!