After 15 years of providing technology to enable the visions of crisis contact centers, Interact Strategies is now offering crisis center operations consulting.
Interact Strategies’ crisis contact center consulting service offering is in collaboration with Brightstride Health and ResolveX. It is designed to help crisis centers with aligning People, Process and Technology by modeling current operations, identifying gaps and inefficiencies along with blockers to growth.
There is not a one-size-fits-all solution. Our partners, Brightstride Health and ResolveX, will spend time interviewing your people at all levels of your organization, draft the current process flows, assess the technology in place and deliver findings and recommendations to your executive team.
Thanks to our curated network of partners who have proven themselves in enabling mental health support lines, our combined teams can also assist in implementing the recommended solution.
About Brightstride Health Strategies:
Brightstride assists digital health organizations, including mental health contact centers, refine their market solutions through business process consulting and advanced technology, including Generative AI.
Brightstride’s clients include healthcare organizations in Behavioral Health, Life Sciences, Payers, Employers, Providers, Labs, Clinical Trials, Diabetes, Patient Advocacy, Orphan Drugs, Med Devices and more.
Its founder, JC Muyl, is an active voluenteer for mental and physical disability causes (Best Buddies, Paralyzed Veterans of America) and founded MyRareData, a non-profit that helps rare diseases groups leverage digital health.
About ResolveX:
ResolveX staff has been recruited from mental health support centers and has helped dozens of support lines with issues such as improved processes, which resulted in implementation of frictionless flows by aligning People, Process and Technology from first contact to a case-specific resolution.
Its CEO, Tyler Castle, has walked in your shoes as well as worked at all levels of the crisis line operations from counseling to management. He stills volunteers in the sector and over his career has handled more than 10,000 crisis line interactions.
Strengthened by these experiences, he has created ResolveX in 2019 to prioritize a center’s needs and concerns with the same level of attention and focus they give each caller.
