Interact Strategies is the official vendor of the National Suicide prevention lifeline. We have also provided the digital media for the national 988 initiative since 2019 and as of 2022 we are an official technology vendor for the 988 initiative.
Contact Center Solutions to Better Serve Your Community
Interact Strategies designs, implements and supports integrated cloud and premises contact center solutions, enabling help lines of all sizes to provide faster response time, improved service and higher quality interactions with the communities they serve.
Directors can access performance reports and details down to a single interaction. Repeat success is ensured with QA processes, post-call surveys, scorecards, and real-time alerts. This helps to ensure that goals are reached. All the information obtained through these process can then be used for forecasting staff needs and scheduling them appropriately based on past and current trends.
With our simple, omnichannel approach to communications, we provide centralized administration regardless of how your clients may contact your organization. Whether contact is made simply by visiting one of your locations; from a desktop/mobile device; social media; chat; SMS; telephone; or by email, we can provide the tools that allow you to better manage these interactions.
We provide data integration and reporting systems to maintain consistency of the entire transaction. We ensure support for accreditation and HIPAA compliance requirements.
Interact Strategies’ powerful omnichannel client interaction technology solutions enables your contact center with dashboards and tools to provide faster response times, improve quality of service, client insights, and increase productivity.
Interact Strategies’ Contact Center Applications enable your staff to engage with your clients and seamlessly transition to their channel of choice. Respond more efficiently and provide a better clients experience across all channels.
Our proven success in the business world is also carried into sophisticated crisis center solutions for non-profit crisis call centers.
This isn’t just about an automated attendant – clients and business leaders alike realize that typical call center applications provide poor experiences. Modern, omnichannel, interactive solutions differentiate your business and offer your clients lasting value that increase satisfaction, improve retention and drive repeat business.
Interact Strategies takes the time to understand your business and develop a customized solution that will improve performance – guaranteed.
They trust us for their crisis center solutions:
- Mental health support line
- The National Suicide Prevention Lifeline
- Solari – Crisis and Human Services
- Disaster Distress Helpline
- Kansas Headquarters counseling center
- Vibrant Emotional Health
- Resolve
- University ofPittsburgMedical Center
- The 988 initiative
