George Bevensee

“It Was a Huge Step that Modernized our Center”

I’ve known Francois since the early 2000s when we sourced new CRM and telephony solutions for our contact center. He has always been an early adopter in our industry. As VP of Operation Services I was in charge of a call center operation center in Charlotte, NC.

Francois spent time looking at our systems, mapped out the problem with flow diagrams, and then showed us very clearly how he could apply a Genesys solution to what we needed. No one else did that. Everybody else just did their dog and pony show. Francois focused on what our precise needs were–there’s such confidence in that because he was able to speak about our system and what we needed to do and how the product would work for us.

Agent feedback was huge. We could find calls, we could email the calls to people—things we couldn’t do before. It was a huge step that modernized our center.

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