Next-Gen Healthcare CX Solutions
Custom-fit with focus on patient satisfaction and efficiency
Quality patient journeys drive desired outcomes. Here at Interact Strategies we understand healthcare communication and healthcare CX solutions. By focusing on integration, improved customer service strategies and a comprehensive assessment of specialized business environments, healthcare organizations can move to a more proactive strategy for patient engagement and solve the problem of a fragmented patient experience. The contact center for any healthcare provider/group is the front line for patient services and can serve as a great starting point for a long, lasting relationship as a trusted facility. The following healthcare CX Solutions have helped the healthcare industry improve patient interaction experience and are currently used as a major competitive differentiator.
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Cloud Technology Solutions
- Single point interaction for all communication channels: Phone, SMS, chat, email, social media and third party integrations such as zoom and Teams
- Advancing routing and media escalation using priority rules, Bull’s Eye routing, ACD, etc.
- Predictive and prescriptive approach to automation thanks to applied AI technology
- Forecasting workload, scheduling staff, schedule adherence and monitoring
- Mobile and secure access from anywhere with internet
- Employee engagement with instant feedback and built in gamification
- Employee empowerment with document management, training management and interaction scripting with Rest or web services integrations to your data repository
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Emergency Response Solutions
Interact Strategies designs, develops, and distributes cloud solutions born from its operations improvement consulting engagements. The Critical Interaction Dashboard was developed following a comprehensive study of contact centers seeking to better respond to emergency requests.
- Define interaction critical levels
- Color-coded view of live interactions waiting by criticality
- Preview details of the interactions
- Assign the interaction from the dashboard
- Bypass contact center rules and restrictions. e.g. connect to multiple calls
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FHIR Gateway for Integration to Electronic Health Record (EHR)
In today’s rapidly evolving healthcare landscape, technology plays a critical role in enhancing patient care, improving operational efficiency, and ensuring compliance with stringent security and privacy regulations. At Interact Strategies, we specialize in integrating healthcare technology with a focus on three key areas: Patient Experience, Systems Integration, and Compliance, Security, and Privacy.
By leveraging advanced cloud-based infrastructure and API-driven solutions, we help healthcare providers streamline interactions, enhance data accessibility, and meet regulatory requirements. Our approach prioritizes both patient engagement and the seamless exchange of health data across systems while maintaining the highest standards of security and compliance.
- Fast Healthcare Interoperability Resources (FHIR) – for compliant and secure integration
- Accurate billing and compliance
- Report on actual time spent with clients
- Integration of any relevant interaction data
- Reduce re-admissions
- Scheduled health check call-back
- Automated outreach campaigns for at risk patients
- Create a complete CX patient profile
- Streamline communication to streamline operations
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Create secured relationships with providers and patients with our healthcare CX solutions
- Prioritize and escalate support issues with omnichannel skills-based routing
- Improve staff communications with advanced directories, resource searches and scripts
- Streamlined staff assistance requests
- Route interactions to preferred or assigned nurse with bullseye routing
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Compliance and reporting
Our ePHI secure cloud environment means you can be confident you’re compliant with HIPAA, HITECH, HITRUST, GDPR, PCI and more.
- Ensure ePHI, HIPAA, HiTrust compliance and to both federal and state regulations
- Increase product satisfaction with surveys and automated customer feedback
They trust us for their Healthcare CX Solutions:
- Mental health support line
- The National Suicide Prevention Lifeline
- Solari – Crisis and Human Services
- Disaster Distress Helpline
- Kansas Headquarters counseling center
- Vibrant Emotional Health
- Resolve
- University of Pittsburg Medical Center
- The 988 initiative
Click here to find out how Interact Strategies can assist you in designing the healthcare CX solutions needed for your healthcare agency.