Healthcare

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Healthcare CX Solutions custom-fit for the industry!

healthcare CX SolutionsQuality patient journeys drive desired outcomes. Here at Interact Strategies we understand healthcare communication and healthcare CX solutions. By focusing on integration, improved customer service strategies and a comprehensive assessment of specialized business environments, healthcare organizations can move to a more proactive strategy for patient engagement and solve the problem of a fragmented patient experience. The contact center for any healthcare provider/group is the front line for patient services and can serve as a great starting point for a long, lasting relationship as a trusted facility. The following healthcare CX Solutions have helped the healthcare industry improve patient interaction experience and are currently used as a major competitive differentiator.

  • Technology solutions

    • Single point interaction for all communication channels: Phone, SMS, chat, email, social media and third party integrations such as zoom and Teams
    • Advancing routing and media escalation using priority rules, Bull’s Eye routing, ACD, etc.
    • Predictive and prescriptive approach to automation thanks to applied AI technology
    • Forecasting workload, scheduling staff, schedule adherence and monitoring
    • Mobile and secure access from anywhere with internet
    • Employee engagement with instant feedback and built in gamification
    • Employee empowerment with document management, training management and interaction scripting with Rest or web services integrations to your data repository

  • Integration to Electronic Medical Record/ Electronic Health Record (EMR/EHR). 

    • Accurate billing and compliance
    • Report on actual time spent with clients
    • Integration of any relevant interaction data
    • Reduce re-admissions
      • Scheduled health check call-back
      • Automated outreach campaigns for at risk patients

  • Create secured relationships with providers and patients with our healthcare CX solutions

    • Prioritize and escalate support issues with omnichannel skills-based routing
    • Improve staff communications with advanced directories, resource searches and scripts
    • Streamlined staff assistance requests
    • Route interactions to preferred or assigned nurse with bullseye routing

  • Compliance and reporting

    Our ePHI secure cloud environment means you can be confident you’re compliant with HIPAA, HITECH, HITRUST, GDPR, PCI and more.

    • Ensure ePHI, HIPAA, HiTrust compliance and to both federal and state regulations
    • Increase product satisfaction with surveys and automated customer feedback

  healthcare CX Solutions - sample agent activity dashboard

healthcare CX Solutions - sample activity dashboard

They trust us for their Healthcare CX Solutions: 

  • Mental health support line
  • The National Suicide Prevention Lifeline
  • Solari – Crisis and Human Services
  • Disaster Distress Helpline
  • Kansas Headquarters counseling center
  • Vibrant Emotional Health
  • Resolve
  • University of Pittsburg Medical Center
  • The 988 initiative

 

The healthcare CX Solutions provider for the University of Pittsburgh Medical Center            The healthcare CX Solutions provider for Endeavor Health Services

 

Click here to find out how Interact Strategies can assist you in designing the healthcare CX solutions needed for your healthcare agency.