Solutions custom-fit for the healthcare industry!
By focusing on integration with your other office technologies, and a comprehensive assessment of specialized business environments, healthcare organizations can move to a more proactive strategy for patient engagement. The contact center is the front line for patient service and can serve as a great starting point for a long, lasting relationship as a trusted facility.
- Reduce re-admissions – route callers to the most appropriate department
- Provide the best information possible
- Improve staff communications
- Adhere to HIPAA compliance, federal and state regulations
- Improve patient interaction experience and use it as a competitive differentiator
- Create a secure relationship with providers and patients
- Prioritize and escalate support issues with skills-based routing
- Increase patient satisfaction with surveys and automated customer feedback
Click here to find out how Interact Strategies can assist you to design a solution for your healthcare agency.