Call recording conversion is important for any company. Here at Interact Strategies we can convert proprietary and obscure call recordings to usable, standard and searchable files format.

Why do that:

Migrating from legacy unsupported systems
Legal requirement to provide access to user conversation
Lost playback hardware or software
Feed the files to a transcription engine to mine its content

Virtually any support:

DDS tapes, DVD, hard drive and memory stick.

Any file format and datasource:

Aud, wav, xml, SQL metada sources (e.g. Nice CLS)

Brands supported:

Nice
ASC
Verint
Genesys
Calabrio
CyberTech
Many more…

Turn your recorded calls into valuable assets

Transcriptions, word spotting and sentiment analysis.
We can provide your business with the data to make informed, strategic business decisions.
Improve performance and company procedures while reducing costs and enhancing the customer experience.

Companies spend millions of dollars trying to understand their client and their branding to implement effective strategies, using statistically un-reliable methods such as surveys or focus groups. Meanwhile all the data already exist in call center recordings. These assets can be tapped into to understand current status of clients experience as well as trends over time or down to a granular campaign specific level. Input all this data into a warehouse for business intelligence analytics.

For 15 years we’ve done hundreds of projects of all sizes.