We can help you find them!

Interactive contact center technology can form better client relationships. Companies that develop strong relationships with their customers grow faster, have increased loyalty and higher satisfaction scores than their competitors.

The problem: We understand that providing positive client experience is a challenge for so many organizations. Based on a study by Ruby Newell-Legne, it takes twelve positive experiences to make up for one unresolved negative experience.
That is of course, if your clients give you a chance!

The solution: Interact Strategies provides you with the technology to help your business be more reachable, flexible, and scalable. We’ve worked with financial institutions, healthcare organizations, retail businesses, professional services and non-profit helplines.

Now you can improve communications with your clients, empower your staff to make better decisions, and make sense of the data that gets collected along the way.

Above all, we help you turn client interactions into lasting relationships.

Omnichannel Communications

Modern Customers Demand It!

It's time to transform your Call Center into a modern, interactive Contact Center.

Leverage the technology of a modern call center to establish new connections with your clients. Your clients may contact your organization simply by visiting one of your locations, from a desktop or mobile device, website, chat, social media, by telephone, fax, e-mail or postal mail. Omnichannel contact center solutions help you respond better and empower your staff to provide a truly integrated customer experience – with the ability to record, assess and analyze each transaction.

Per a recent Consumer Reports survey, in the last year, 67% of clients have hung up the phone out of frustration they could not talk to a real person.

Interact Strategies designs, implements and supports powerful, omnichannel contact center solutions that enable your center to provide faster response times, improve quality of service, gain new customer insights, and increase productivity - Get started with a free no cost assessment today Click here.

  • Communicate

    Respond with the right message

  • Engage

    Correspond with clients regardless of initial engagement

  • Flexible

    Scale as business needs change.

  • Smart

    Dashboards and reports empower your team

Interactive contact center technology can form better client relationships.

Interact

Interactive technology allows you to stay in contact with your clients regardless of how they connect – voice, SMS, mobile, text, chat, fax, even social media.

Empower

Empower your team collaborate with your clients and community – Client experience is critical – providing the best tools to your staff can help them provide better service.

Control

Complete quality control with omnichannel recording and score carding. Ensures compliance to industry standards, such as HIPAA, PCI FISMA and others.

Improve

Omniview of performance and trends enable real time improvements with custom reporting, just in time data delivery, monitoring, alerts, and dashboards.

Client Satisfaction made easy!

Great Experiences Drive Positive Outcomes