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Omnichannel Communications
Modern Customers Demand It!
It's time to transform your Call Center into a modern, interactive Contact Center.
Leverage the technology of a modern call center to establish new connections with your clients. Your clients may contact your organization simply by visiting one of your locations, from a desktop or mobile device, website, chat, social media, by telephone, fax, e-mail or postal mail. Omnichannel contact center solutions help you respond better and empower your staff to provide a truly integrated customer experience – with the ability to record, assess and analyze each transaction.
Per a recent Consumer Reports survey, in the last year, 67% of clients have hung up the phone out of frustration they could not talk to a real person.
Interact Strategies designs, implements and supports powerful, omnichannel contact center solutions that enable your center to provide faster response times, improve quality of service, gain new customer insights, and increase productivity - Get started with a free no cost assessment today Click here.
Communicate
Respond with the right message
Engage
Correspond with clients regardless of initial engagement
Flexible
Scale as business needs change.
Smart
Dashboards and reports empower your team
Interact
Interactive technology allows you to stay in contact with your clients regardless of how they connect – voice, SMS, mobile, text, chat, fax, even social media.
Empower
Empower your team collaborate with your clients and community – Client experience is critical – providing the best tools to your staff can help them provide better service.
Control
Complete quality control with omnichannel recording and score carding. Ensures compliance to industry standards, such as HIPAA, PCI FISMA and others.
Improve
Omniview of performance and trends enable real time improvements with custom reporting, just in time data delivery, monitoring, alerts, and dashboards.