Interact Strategies is ready to help you build the custom solutions you want for your contact center. We would love to hear from you – Our goal is to help you leverage technology and improve your client experience regardless of how they interact with your business. You cab contact us with questions or to obtain[…]
How important is it for a company to have a true international presence by offering multilingual services?
What does the auto-answer feature do? When a 988 call gets routed to a crisis center, counselors need to accept the interaction in a timely manner by pressing 1, or the interaction can be missed/rerouted. That’s why Interact Strategies has built the Auto-Answer Notification which eliminates the need for a user press 1. Then what[…]
On March 1st, OpenAI introduced the ChatGPT API for developers, and we are poised for our next AI project.At INTERACT STRATEGIES, we are no strangers to the world of AI and machine learning, with our initial project dating back to 2009. Our early venture involved ChatGPT, where a bot learned how specific sales representatives were[…]
In an era where customer experience reigns supreme, companies are constantly seeking ways to gain insight into the experiences of the people they serve.
Contact centers are technology-driven and the most successful companies utilize
We understand that providing positive client experiences is a challenge for many customer care agents. Based on a study by Ruby Newell-Legne, it takes 12 positive experiences to make up for one unresolved negative experience. That is, if clients give you a chance! We provide customer experience technology and pride ourselves with our ability[…]
6 Ways Contact Center Technology is Changing The way we engage with clients is constantly changing, evolving and
CX 101 – Agents communicate with emotions! They are the brand representatives for your company. Simplifying their work and eliminating unnecessary frictions between systems will