Interact Strategies is ready to help you build the custom solutions you want for you contact center. Please contact us with questions or to obtain additional information about us and how we can help you take your project goals and turn them into real customised services and solutions. We would love to hear from you[…]
How important is it for a company to have a true international presence by offering multilingual services?
What does the auto-answer feature do? When a 988 call gets routed to a crisis center, counselors need to accept the interaction in a timely manner by pressing 1, or the interaction can be missed/rerouted. That’s why Interact Strategies has built the Auto-Answer Notification which eliminates the need for a user press 1. Then what[…]
On March 1st, OpenAI introduced the ChatGPT API for developers, and we are poised for our next AI project.At INTERACT STRATEGIES, we are no strangers to the world of AI and machine learning, with our initial project dating back to 2009. Our early venture involved ChatGPT, where a bot learned how specific sales representatives were[…]
In an era where customer experience reigns supreme, companies are constantly seeking ways to gain insight into the experiences of the people they serve.
We understand that providing positive client experiences is a challenge for many customer care agents. Based on a study by Ruby Newell-Legne, it takes 12 positive experiences to make up for one unresolved negative experience. That is, if clients give you a chance! We provide customer experience technology and pride ourselves with our ability[…]
CX 101 – Agents communicate with emotions! They are the brand representatives for your company. Simplifying their work and eliminating unnecessary frictions between systems will
Stress shouldn’t be seen as a normal part of working as a contact center agent. Agent stress is a big concern as it’s just a catalyst to other problems. Stress often leads to reduced performance, an unhappy work environment, increased
What is the real cost of systems down? Top 4 Ways System Downtime Impacts a Company For companies, there isn’t anything worse then having systems go down during peak hours. Data from the