What does the auto-answer feature do? When a 988 call gets routed to a crisis center, counselors need to accept the interaction in a timely manner by pressing 1, or the interaction can be missed/rerouted. That’s why Interact Strategies has built the Auto-Answer Notification which eliminates the need for a user press 1. Then what[…]

  We understand that providing positive client experiences is a challenge for many customer care agents. Based on a study by Ruby Newell-Legne, it takes 12 positive experiences to make up for one unresolved negative experience. That is, if clients give you a chance! We provide customer experience technology and pride ourselves with our ability[…]

6 Ways Contact Center Technology is Changing The way we engage with clients is constantly changing, evolving and

CX 101 – Agents communicate with emotions! They are the brand representatives for your company. Simplifying their work and eliminating unnecessary frictions between systems will

There is a lot of exciting talk about conversational AI these days and we want to leverage it. Although currently, just 15% of enterprises claim they are using some form of AI, 31% said it is on the agenda for the next 12 months (Source: Adobe). Marketing is changing and it’s important to not be left behind.So let’s look a[…]

Stress shouldn’t be seen as a normal part of working as a contact center agent. Agent stress is a big concern as it’s just a catalyst to other problems. Stress often leads to reduced performance, an unhappy work environment, increased