What does the auto-answer feature do? When a 988 call gets routed to a crisis center, counselors need to accept the interaction in a timely manner by pressing 1, or the interaction can be missed/rerouted. That’s why Interact Strategies has built the Auto-Answer Notification which eliminates the need for a user press 1. Then what[…]

  We understand that providing positive client experiences is a challenge for many customer care agents. Based on a study by Ruby Newell-Legne, it takes 12 positive experiences to make up for one unresolved negative experience. That is, if clients give you a chance! We provide customer experience technology and pride ourselves with our ability[…]

CX 101 – Agents communicate with emotions! They are the brand representatives for your company. Simplifying their work and eliminating unnecessary frictions between systems will

Stress shouldn’t be seen as a normal part of working as a contact center agent. Agent stress is a big concern as it’s just a catalyst to other problems. Stress often leads to reduced performance, an unhappy work environment, increased

What is the real cost of systems down? Top 4 Ways System Downtime Impacts a Company For companies, there isn’t anything worse then having systems go down during peak hours. Data from the