Contact Center Solutions to Better Serve Your Community
Interact Strategies designs, implements and supports integrated cloud and premises contact center solutions, enabling help lines of all sizes to provide faster response time, improved service and higher quality interactions with the communities they serve.
Directors can access performance reports and details down to a single interaction. Repeat success is ensured with QA processes, post-call surveys, scorecards, and real-time alerts so goals are reached and finally schedule and forecast staff appropriately based on past and current trends.
With our simple, Omni-channel approach to communications, we provide centralized administration of voice calls, SMS, chat, e-mail, social media, fax, recordings and more.
We provide data integration and reporting systems to maintain consistency of the entire transaction. We ensure support for accreditation and HIPAA compliance requirements.
Interact Strategies’ powerful Omnichannel client int
eraction technology solutions enables your contact center with dashboards and tools to provide faster response times, improve quality of service, client insights, and increase productivity. 
Interact Strategies Contact Center Applications enable you to engage your clients on their channel of choice and empowers your staff members to move seamlessly between voice calls, web, chat, email, social media, SMS and mobile interactions. Respond more efficiently and provide a better clients experience a cross all channels.
This isn’t just about an automated attendant – clients and business leaders alike realize that typical call center applications provide poor experiences. Modern, Omnichannel, interactive solutions differentiate your business and offer your clients lasting value that increase satisfaction, improve retention and drive repeat business.
Interact Strategies takes the time to understand your business and develop a customized solution that will improve performance – guaranteed.
Don’t let your potential and current clients get lost in the crowd – Interact Strategies can help you find them.